Professional Experience:
I have over 13 years of experience in project management, eGovernance, ERP, and MIS solutions, with a strong focus on technology consulting and government advisory. Throughout my career, I have been involved in designing and implementing large-scale projects that have a significant impact on public service delivery and digital governance.
Currently, I am working on the mGramSeva project under the eGov Foundation, focusing on enhancing the user experience and facilitating online payments. I am responsible for coordinating with various stakeholders, including the Department of Water Supply and Sanitation (DWSS), to improve the platform’s functionality, manage training for master trainers, and scale its adoption across different states under the Jal Jeevan Mission. This project has successfully improved water bill collection and consumer engagement in Punjab and is now being adopted nationwide.
I have also been instrumental in leading the deployment and customization of major modules within mGramSeva, ensuring seamless integration with government processes. My efforts in delivering these modules have enabled better transparency and efficiency in managing consumer billing and payments, contributing to improved public service delivery.
In previous roles, I worked closely with state and central government agencies to implement technology-driven solutions. One such project was the Electronic National Agriculture Market (eNAM), where I contributed to integrating an ERP system that allowed for better market linkages for farmers, enhancing their income by improving access to a nationwide trading platform.
I am PMP certified, which has significantly enhanced my project management capabilities. This certification has been crucial in leading cross-functional teams, managing project timelines, and mitigating risks in complex projects. My skills in stakeholder management, strategic planning, and problem-solving have been key in driving project success, ensuring alignment with government policies and objectives.
In addition to my project management experience, I have worked extensively in public procurement and GovTech solutions. I have completed certifications in Public Procurement and GovTech from the World Bank’s Open Learning platform, which have helped me navigate the complexities of procurement regulations and technology integration in the public sector.
My experience spans various domains, including water management, agriculture, and rural development. I have consistently delivered solutions that streamline operations, improve transparency, and enhance service delivery. My ability to collaborate with government departments, understand their unique challenges, and provide tailored technology solutions has been a cornerstone of my professional journey.
Overall, my career reflects a deep commitment to leveraging technology for the betterment of governance and public services. I am dedicated to creating impactful, scalable solutions that align with government initiatives and improve the lives of citizens across India.